If you’re not happy with your order, you have 30 days to return your items. To ensure a smooth process, please follow these steps:

1. Create Your Label

Create a return label through our system for each delivery you received (see “How do I get a return label?” for details).

2. Prepare the Package

Pack only the items you selected during the return process. Ensure you only include items from the specific delivery associated with that label.

• Important: Mixing items from different deliveries or adding unselected items will cause delays and latencies in your refund.

3. Drop off Your Package

Use the return label you created through our system. You can then drop off your package at any authorized parcel shop.

Important Conditions

• Beauty Products: For hygiene reasons, we only refund beauty products that are unused, in their original packaging, and include all original materials (instructions, accessories, etc.).

What Happens Next?

Once received, we will process your return as soon as possible.

• Refunds: Refunds will be reimbursed to your original payment method. Note that processing times may vary depending on your bank.

• Tracking: We’ll send a confirmation email once processed. You can also track the status via My Orders if you are logged in.

• The return period is 30 days after you received the item.

• You must send your returns from the country of your delivery address so that the customs procedures can be completed.

• Underwear, swimwear, bikinis can be returned if they are:

  • not opened
  • not worn
  • in the same condition you received them
  • unused

• If the returned products are identified as having been used, worn or washed, we may have to send them back to you. In this case there will be no refund.

• The refund process for cancelled orders is completed within 10 business days.
  Please note that the following costs will be deducted, if applicable: Shipping costs, should the total amount of your order fall below the free shipping threshold (20 EUR) after a return.You can find who the seller of the product is under “additional info” on the page where the product is shown on our platform).

• The refund process for returned items is as follows:

  • Once the item arrives, we will check if it complies with the return conditions.

  • If it does, the refund process will be completed within 10 business days.

  • If it does not, the item will be sent back to your address.

  • If your cancellation or return process is complete, you will receive an email on your registered account.

• The time it takes for a refund to be issued depends on your payment method.

  • Credit card: The time it takes for the refund to appear in your account depends on your bank. If you paid with a credit card, the refund is usually transferred in a couple of days. For debit card payments, the refund process may take longer.

  • Klarna: If Klarna does not have your bank account information, you will receive a refund form via email. It can take up to 14 days for the refunds to show in your account. If you use the Klarna app and prefer to use the Klarna Buy Now Pay Later option, you can also freeze your payment during the return process. For more information please visit https://www.klarna.com/international/customer-service/

  • Cash on Delivery: Returned Cash on Delivery orders are refunded to your bank account (via IBAN).

On the homepage, go to "My account" > "My orders" and check the status of your order.

- If the order status shows that "Your order has been received" or "Your order is being prepared", you can change the delivery adress and/or the recipient name on the Order Details page.

- If the order status is "Shipped", it is unfortunately not possible for us to change the delivery adress and/or the recipient name.

Note: If the courier was unable to deliver the package to you (e.g. because you were out or the address was incorrect), the package will be returned to us and you will be refunded.

You can go to "My account" > "My orders" on the home page and check the status of your order.
After completing your order, you will receive the emails related your order status.

a. Cybersecurity program
The Trendyol Cybersecurity program is designed to ensure the security and privacy of our customers' personal information. Our staff follow our Cybersecurity Policies and Procedures to protect against unauthorized access to our computers, networks and communications.

b. Staff and software vendor screening
We screen our staff and software vendors before granting them access to our customers' personal information. Staff screening includes background checks, reference checks, and checks of credit reports and criminal databases.

c. Staff training
At Trendyol, we regularly train our staff on privacy, data protection and cybersecurity. We also ensure that our vendors maintain and are trained on effective cybersecurity programs.

d. Systems and equipment
Trendyol's information technology operations employ strict safeguards such as firewalls, data encryption, and secure systems.

e. Identity verification and Wallet money transfer policies
Before processing money transfer requests to Trendyol Wallet, we always verify our customer's identity and instructions by sending an SMS to their mobile phone.

• Be wary of suspicious messages and content. People with fraudulent intentions may try to trick you with emails, text messages, calls and websites.

  1. Avoid suspicious requests
  2. Avoid suspicious emails
  3. Avoid suspicious websites

• Never share your passwords with anyone. Trendyol never asks for your password in an email, message or phone call.

• Do not respond to suspicious emails, text messages, instant messages, web pages or phone calls requesting your personal or financial information.

• Do not click on links in emails, messages, web pages, or pop-ups from unsafe websites or senders.

• Use different and strong passwords for different websites.

Whenever you see a strikethrough discount applied to items on Trendyol (there is a stricken through price and a discounted price), the stricken through price is the lowest price for which that product was available on our platform in the 30 days before the discount was applied.

The "Premium" badge on a product signifies that we thoroughly checked the seller and evaluated the quality of their products on the platform. This evaluation is based on a transparent, multi-step verification process, which includes:

- Seller Selection Criteria: We prioritize working with sellers who demonstrate proven reliability, a strong track record, and high customer satisfaction.
- Regular Audits: Sellers and their products are subject to both random and periodic audits focused on quality and authenticity.
- Customer Feedback Monitoring: We actively monitor user reviews and complaints, and reassess our cooperation with sellers whenever necessary.