Comments on products offered for sale on our Online platform are an important tool for creating an honest trading environment. For this reason, you as a customer can share your opinions and suggestions about the products on our platform, find answers to your questions, and get an idea of the products based on the opinions of others.

To make this experience as good as possible for all of our customers and visitors, and in line with applicable laws, the below rules apply to the publication of comments in text and images - regardless of whether the reviews are positive or negative (both are welcome). We aim to display authentic reviews that reflect the genuine opinions of our customers. Therefore, the posting, commissioning and coordinating of fake reviews is prohibited. We do not allow product reviews that have been incentivized in any way by our Trendyol-Partners selling their products on our Online platform, or that have subsequently been changed or removed at the request, demand, or incentive of our Trendyol-Partners. Such incentives could be, for example, cash, discounts, free products, gift cards, refunds, or anything else considered beneficial for you.

When you create a comment, you create User-Generated Content which must be in line with applicable law, Trendyol’s Terms of Use, and all other Trendyol policies. To provide you with a better understanding of what this includes (but is not limited to), you can see below some examples.

What we expect from your comments:

• must reflect your genuine opinion, whether positive or negative. So-called “fake reviews” are not allowed on our platform.
• must not violate applicable law.
• must not infringe copyright or patent rights and not create unfair competition.
• must not contain any health claims. This refers to claims that claim or imply that they directly or indirectly benefit human health or can effectively combat, protect against, or cure diseases or symptoms. Examples of this would be "accelerates metabolism", "regulates the digestive system", "promotes collagen synthesis", "helps with foot pain", or "corrects a crooked posture" or similar.
• must not contain any insults/abusive or obscene language or images, or criminal elements, must not violate personal rights, and must not offend common decency or public order.
• must not contain obscene descriptions or images, or be created without reference to the product.
• must not contain provocative or threatening statements.
• must not violate the personal data of others or their privacy.
• must not promote/support illegal situations.
• must not be posted in a harassing/embarrassing or disparaging manner in general, or in response to other customers' comments; furthermore, misrepresentations or defamation of other brands will not be tolerated.
• must not create unfair competition.
• must not contain your own or any other person's personal information, for example: (full) name, address, email address, phone number, or order number.
• must not contain links, advertising, or comparisons that refer to other sites.
• must not include references to the fact that the product can be purchased more cheaply elsewhere.
• must refer exclusively to the product and not to the seller and/or what experiences have been made with the seller, as we want to focus in the comments on helping our customers with the product
• must not contain screenshots taken from digital media.
• must include images of the reviewed product.
• must not include any malware.
• must be in line with any other regulation set out in our Terms of Use and not mentioned here.

Yes. This commenting function is crucial for our customers. We want our Users to trust the authenticity of the comments displayed on our Online platform. To provide our customers with only truthful information, comments can only be written if you have actually purchased the product.

If you violate this Product Commenting Guideline, applicable laws, our Terms of Use, or other Trendyol policies with your comment, we may impose certain restrictions on your comment, suspend or, even terminate or restrict your account where necessary, as explained in detail in clause 6) RESTRICTION OF CONTENT AND/ OR MEMBERSHIP, USE OF THE COMMENT FUNCTION of our Terms of Use. Please make sure you read this section carefully to understand the types of restrictions and what triggers them, the relevant circumstances in the event of a temporary suspension, account blocking, or termination, and to learn more about when we will explain our reasons for the restriction taken and when we will not provide an explanation.

If we decide to take restrictions as mentioned under “What if I violated the Product Commenting Rules?” and if you disagree with our decision, you have the following legal remedies to challenge our decision:

• You may appeal the decision made or action taken by us through the Internal Complaint Handling System, which is electronically and free of charge, within six months following the decision or action and thereby request a reconsideration of the decision made or action taken by Trendyol. For further information about the Internal Complaint Handling System, please check clause "7) Report Mechanism on the Trendyol Platform" in our Terms of Use or visit our "Digital Service Act" section under the Help & FAQ.
• You may apply for out-of-court dispute resolution by a certified out-of-court dispute resolution body, including if you disagree with the outcome of an appeal. The European Commission will maintain a website listing the available settlement bodies as they become certified. Please note that decisions made by these out-of-court dispute resolution bodies are non-binding for both User and Trendyol.
• You may initiate legal proceedings under the applicable laws before the competent courts.

You may choose one of the aforementioned legal remedies to address disputes with our decisions or actions. Exercising one option does not prejudice your right to pursue any other available legal remedies.

Comments are listed based on criteria to provide our customers with ideal access to information. It does not matter whether the rating is good or bad. The following characteristics are taken into account:

Comment contains information about the product (e.g., size, quality)
Number of likes for the comment
Pictures of the product included in the comment
The time when the comment was created
If the comment contains sought-after information about the product

For some products, the use of images in comments is not permitted. These products are determined by Trendyol. These include, especially but are not limited to, digital support cards sold by non-governmental organizations, certain types of underwear, and products for adults.

Yes, in certain countries, Trendyol offers a small incentive as a token of appreciation for your valuable feedback on the products you purchase. This incentive is available for all product reviews displayed in these regions. Our goal is to encourage more customers like you to share your experiences, as we firmly believe that a greater number of reviews leads to a more informed and satisfying shopping experience for everyone. It’s important to note that this incentive is exclusively offered by Trendyol—our sellers are not permitted to incentivize customers for product reviews.

You can determine whether Trendyol offers incentives for product reviews in your country by checking the “Commenting Guideline” section of the FAQ for the country you are purchasing from. If this section mentions that Trendyol incentivizes product reviews, then incentives are available in that country. Conversely, if there is no information regarding incentives in the FAQ, it means that product reviews are not incentivized in that country.

The incentive is simply a thank-you for taking the time to provide your honest review. It is not tied to any specific outcome—whether your review is positive or negative is entirely up to you. The only expectation is that your review adheres to our Product Commenting Guidelines, ensuring it is respectful and relevant.

By participating, you’re helping to build a richer and more trustworthy community where shoppers can rely on the shared experiences of others to make better-informed purchasing decisions.