Yes, we offer 'cash on delivery' payment option. Please see 'cash on delivery' section for further details.

• You can use any bank debit card for your orders.
• Refunds on purchases made with debit cards may take longer depending on your bank.

Our customers' security is really important to us and we're committed to ensuring we keep our customers safe. In order to do this, we perform security checks on orders.

• Trendyol has EV Certification, which is the highest SSL Certificate and is used to secure the information transmitted with 128-bit encryption.
• We are also compliant with global data security standards.
• The card information used while shopping at Trendyol is only saved with your consent and cannot be seen by third parties.
• The 3D Secure protocol is used for credit and debit card transactions. 3D Secure is an identity verification system developed by card companies to ensure the security of online shopping.

Klarna Pay Now is a direct bank transfer that works with your online banking data. There are 4 steps to complete the order via the Klarna Pay Now payment option:

1. Choose the bank and country where the payment will be made.
2. Enter your online banking information on the landing page using the secure payment form.
3. You need to confirm the payment with a PIN code or card reader.
4. Finally, you will receive a confirmation email from Trendyol that the transfer has been made.
   With every purchase you make with Klarna, you are automatically protected by the Klarna Buyer Protection. You can also use the Klarna App or Klarna.com to view your purchases anytime, anywhere and the chat is available 24 hours for questions and problems you may have.
   For more information about Klarna Checkout click on this link: https://www.klarna.com/customer-service/

We accept the following payment cards: Visa, Visa Electron, MasterCard, Maestro debit card.
We also accept Klarna (Pay Now, Buy Now Pay Later, Pay in Installments, Direct Debit), Apple Pay and Google Pay.
*Klarna payment options are only available in the following countries: Germany, Austria, Belgium, Italy, the Netherlands, Poland, Spain, Czechia, Greece, Romania.

Unfortunately, payment by installments is not available.

• Klarna enables you to make your payment in 3 monthly installments.
• Once this payment method is chosen, you will be directed to the Klarna payment page, where you will be asked to provide additional personal information that helps Klarna to find your Klarna account. Once the account owner is verified, your payment is approved by Klarna.
• After the payment, Klarna sends the payment information (date, amount, payment option, IBAN etc.) via email.
• With every purchase you make with Klarna, you are automatically protected by Klarna's Buyer Protection Policy. You can also use the Klarna app or Klarna.com to view your purchases anytime, anywhere and the chat is available 24 hrs for any questions and problems you may have.
For more information about Klarna Checkout click on this link: https://www.klarna.com/international/customer-service/

• The Klarna Buy Now Pay Later method allows you to make your payment via invoice in 14 days.
• Once this payment method is chosen, you will be directed to the Klarna payment page, where you will be asked to provide additional personal information that helps Klarna to find your Klarna account. Once the account owner is verified, your payment is approved by Klarna.
• After the payment, Klarna sends the payment information (date, amount, payment option, IBAN etc.) via email.
• If you use the Klarna app and prefer to use the Klarna Buy Now Pay Later option, you can also freeze your payment during the return process.
• With every purchase you make with Klarna, you are automatically protected by Klarna's Buyer Protection Policy. You can also use the Klarna app or Klarna.com to view your purchases anytime, anywhere and the chat is available 24 hrs for any questions and problems you may have.
For more information about Klarna Checkout click on this link: https://www.klarna.com/international/customer-service/

• With the Klarna Direct Debit method, you can log in to Klarna with your bank account to pay fast and easily for your next purchase.
• Once this payment method is chosen, you will be directed to the Klarna payment page, where you will be asked to provide your bank account information.
• Your account will be debited automatically a few days later.
• With every purchase you make with Klarna, you are automatically protected by Klarna's Buyer Protection Policy. You can also use the Klarna app or Klarna.com to view your purchases anytime, anywhere and the chat is available 24 hrs for any questions and problems you may have.
For more information about Klarna Checkout click on this link: https://www.klarna.com/international/customer-service/

The refund process for cancelled/returned orders is completed within 10 business days. The time it takes for a refund to be issued depends on your payment method.

- Credit card: The time it takes for the refund to appear in your account depends on your bank. If you paid with a credit card, the refund is usually transferred in a couple of days. For debit card payments, the refund process may take longer.

- Klarna: If Klarna does not have your bank account information, you will receive a refund form via email. It can take up to 14 days for the refund to show in your account. For more information please visit https://www.klarna.com/international/customer-service/

• If your payment was declined, please check your payment details to make sure they are correct.
• If your credit or debit card was declined, check whether your card has expired or if your billing address is different to the billing address provided to Trendyol.
• Please ensure that you have not reached the card limit and that the card is not currently being reviewed by your bank.
• If the previous steps did not solve the issue, please contact your credit/debit card company or bank for more information.

If you are having trouble paying for your order with Klarna, this may be due to one of the following reasons:
• You have to be at least 18 years old to use Klarna as a payment method.
• The specified billing address must match your registration address in Klarna.
• The maximum permitted purchase amount on the Klarna invoice is determined by means of a credit check from Klarna and is different for each person. If your purchase failed, you may be able to try again with a lower amount.
• Klarna is an independent payment provider company. We have no control over whether your payment with Klarna is declined. If you repeatedly have difficulties purchasing on account, please contact Klarna customer service directly here. https://www.klarna.com/international/customer-service/