You have a total of 30 calendar days after the delivery date to return items.

Unfortunately, we cannot accept returns after 30 calendar days
The 30-day period starts on the day you receive your delivery.

You can return all items within 30 days:
The only exceptions are underwear, swimwear, and bikinis. They can only be returned if they are:
o not opened
o not washed
o not damaged
o are unused
o in the same condition in which you received them
In case the items are identifiable as worn or washed, we can’t refund them.
Important for beauty products: We can solely provide a refund for beauty products that remain unused and are in their original packaging for hygiene reasons. Additionally, all packaging materials, instructions, and accessories that may have been included with the item must be returned to us along with the item.

If you’re not happy with your order, you have 30 days to return your items. To ensure a smooth process, please follow these steps:

1. Create Your Label

Create a return label through our system for each delivery you received (see “How do I get a return label?” for details).

2. Prepare the Package

Pack only the items you selected during the return process. Ensure you only include items from the specific delivery associated with that label.

• Important: Mixing items from different deliveries or adding unselected items will cause delays and latencies in your refund.

3. Drop off Your Package

Use the return label you created through our system. You can then drop off your package at any authorized parcel shop.

Important Conditions

• Beauty Products: For hygiene reasons, we only refund beauty products that are unused, in their original packaging, and include all original materials (instructions, accessories, etc.).

What Happens Next?

Once received, we will process your return as soon as possible.

• Refunds: Refunds will be reimbursed to your original payment method. Note that processing times may vary depending on your bank.

• Tracking: We’ll send a confirmation email once processed. You can also track the status via My Orders if you are logged in.

1. Log in to your Trendyol account and go to "My orders"

2. Select the delivery for which you would like to return items

3. Click on the "Easy return" button

4. Select the item you would like to return and specify the reason

5. Your return label is ready for download!

• You cannot see the return label? No worries!

• Once it is created, we send it to you via email and you can also access it in the order details of your orders.

• You cannot see the return label? No worries!

• Once it is created, we send it to you via email and you can also access it when logging in to the guest orders & returns portal.

• If you received your order in different deliveries, please make sure to create different return labels accordingly.

IMPORTANT
Please do not write any address by yourself on the labels. They already contain all required information.

For all items sold by Trendyol, please create the return label yourself. You can find all information in the "How can I get a return label?" section.

The below refers to items sent by Trendyol.
Separate Packages:

• Different deliveries from the same order: If you received items from the same order in different deliveries, pack these items separately.
• Items from different orders: If you are returning items from different orders, pack each order separately.
  When preparing your return packages, please ensure you include the correct labels for each item and package.

Same Package:

• Same order and delivery: If you are returning items that were delivered together from the same order, you can pack them in the same package.

Unfortunately, you cannot return different orders or delivery in one package. Please check "How do I pack my returns?"

Don't worry if your original package is damaged; you can use another package, a bag or anything that protects the product properly, and use the required labels.

No, you should not write anything on the label since all required information is included.

Click here to find drop-off points close to you.

You can follow your return process in "My orders" by selecting the order you returned items for.

Yes. You will receive a confirmation email from us once we have received your return package.
You can also follow your return process in ""My orders"" by selecting the order you returned items for.

We will process your return within 10 business days and the total amount will be reimbursed to you through the same payment method that you used for the purchase (please note that the following costs will be deducted, if applicable: shipping costs, should the total amount of your order fall below the free shipping threshold (20 EUR) after a return.You can find who the seller of the product is under “additional info” on the page where the product is shown on our platform). Please keep in mind that the time to refund might vary according to your payment method.

*If you used Klarna as your payment method, please remember to freeze your Klarna invoice once you have started the return process.

Only if you return all items in your order and did not benefit from free shipping, we will refund you the full amount, including shipping costs (3.99 EUR).

Please note that Cash on Delivery fee is non-refundable.

Returns are free.

Unfortunately, a direct exchange of the returned item is not possible. After the package has been returned and checked, the corresponding value will be transferred via the chosen method of payment. You can then simply reorder the same item.

Sorry to hear that you couldn't receive your order. Your refund will be credited as soon as your items arrive at our warehouse.

If an item delivered by us has any kind of defect, you can return it by creating a return label, stating the reason for the return as ''The item was faulty/damaged'' and add a photo of the defect. All relevant information concerning returns can be found under "How do I return my order?

The items you ordered might arrive in different deliveries, please check under "My orders".

Key information about returns with Klarna:

• If you have returned some or all of the items from your order to us, please allow a few days to process your order. We will send you a confirmation email once we have received your return.
• Klarna will email you your invoice as soon as your order has shipped. Please take note of the billing period stated on your invoice. Klarna invoices are due 30 days after you received your invoice.
• If you have just returned one or more items and the end of the invoice period is approaching, we recommend that you register the return in the Klarna portal. If you have any questions, Klarna customer service will be happy to help you. Please note that Trendyol Customer Care cannot extend your billing period.
• If you have received a reminder, but you have already returned your items or order:
  If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service directly.
• If you are waiting for a refund:
  • If you have not yet paid your invoice, Klarna will send you an updated invoice after processing your return. You only have to pay for the items you keep.
  • If you have paid your invoice in full, you will receive a refund from Klarna to the account originally used.
• If you have further questions about your Klarna invoice, please contact Klarna customer service directly.

If you made your purchase using a discount code or a coupon, a portion of the discount may be deducted from your refund, based on the discount value. This is because we cannot refund you more than what you actually paid for an order.
For example: You ordered one blue shirt and one red shirt priced at €40 each. While shopping, you used a discount code worth €20 and thus paid a total of €60. If you return the blue shirt, €30 will be refunded instead of €40 as a result of the used discount code.

Please ensure that the IBAN and account holder name are correct. Refunds sent to incorrect accounts due to inaccurate information provided cannot be recovered, and TY will not be liable in such cases.