Can I change the delivery address and recipient name of my order?
On the homepage, go to "My account" > "My orders" and check the status of your order.
- If the order status shows that "Your order has been received" or "Your order is being prepared", you can change the delivery adress and/or the recipient name on the Order Details page.
- If the order status is "Shipped", it is unfortunately not possible for us to change the delivery adress and/or the recipient name.
Note: If the courier was unable to deliver the package to you (e.g. because you were out or the address was incorrect), the package will be returned to us and you will be refunded.
Which shipping company will deliver my order?
- Your order will be shipped from Turkey via private shipping companies. It is not possible to choose a shipping company at this moment.
- Estimated delivery dates are provided on the "My cart" and "Order confirmation" pages.
- Please note that our couriers will not request any additional VAT or duty charges on delivery.
- Once your order is shipped, we'll send a confirmation email with the link that allows you to check the status of your delivery online from the courier's tracking portal.
When will my order arrive?
- Products are delivered within the date range specified on the "My cart", "Order confirmation" and "Order details" pages. (Homepage > "My account" > "My orders" > "Order details").
Note: Ordered items may be delivered on different dates or in several parcels in order to deliver products to you faster. - Once your order is shipped, we'll send a confirmation email with the link that allows you to check the status of your delivery online from the courier's tracking portal.
- You can also track the shipping status of your order from the link "Where is my shipment?" on the "Order details" page.
Are there delivery fees applicable?
EXCLUSIVE OFFER: GET FREE SHIPPING ON YOUR FIRST ORDER
Shipping is free for orders over 20 EUR. Otherwise, a shipping fee of 3.99 EUR applies.
My order has been shipped. I want to change my address.
• If the order status is ""Shipped"", it is unfortunately not possible for us to change the recipient name and/or delivery address.
Note: If the courier was unable to deliver your package to you (e.g. because you were out or the address was incorrect), the package will be returned to the Trendyol warehouse and you will be refunded.
My order arrived when I was not at my address.
- We recommend that you track the shipping status of your package:
- from the link "Where is my shipment?" on the "Order Detail" page (Homepage > "My account" > "My orders" > "Order details")
- from the tracking link sent via email.
- If you are not able to be at the delivery address at the allocated time, it may be worth checking out the couriers' app or website, as many of our couriers will allow you to add instructions for the driver, change delivery time or add a preferred safe place / neighbour where your package can be left.
- If your order status is showing as "Sent back" on the "Order details" page, you can wait for your package to come back to our warehouse and we will give you a refund when it arrives there.
What should I pay attention to during delivery?
Always check your order with the courier.
- If the package/product is damaged or the number of packages is incorrect
- After signing the shipment delivery receipt, ask the courier to issue an "Assessment report".
- If you decide not to accept the shipment after checking the content and quantity, get a return code with the easy return option on the "Order details" screen.
- Deliver the product/box with this record and invoice to the shipment officer and send it back to Trendyol.
Are deliveries made on public holidays?
- No, shipping companies do not deliver on public holidays
What time will the product I bought be delivered?
Between 9 am and 6 pm from Monday to Saturday, except on holidays.
Which countries do you deliver to?
Trendyol delivers to many European countries. Below are the countries we currently ship to. If you live in one of these countries, enjoy your shopping experience!
*Germany, the Netherlands, France, Great Britain, Belgium, Spain, Austria, Czech Republic, Hungary, Ireland, Italy, Portugal, Luxembourg, Finland, Poland, Denmark, Sweden, Slovakia, Greece, Romania, Croatia, Estonia, Latvia, Malta, Bulgaria, Slovenia and Lithuania.